Frequently Asked Questions

CONFIGURATOR

Where can I see pictures of suits?


The photos, options, colours and descriptions presented on the Boogie Man website are the closest possible elements used for the manufacturing of our products. That said, some digital screen effects, colours, or proportions relative to the drawings presented, may be slightly different on the received product. The customer will not hold Boogie Man responsible for these differences.
All the models included on this site are accompanied by some illustrative pictures. However, if you want to see a wider range of our models, we recommend you visit and browse our Facebook page: www.facebook.com/boogiemanfreefly




Male and female cut differences


Some models in our collection have a varied cut for male or female. Your gender must be indicated at some stage when making an order, or creating your account.




Fabric and materials


The fabrics proposed by Boogie Man are high-quality technical fabrics. Each fabric type will have a different impact on your flight, according to its weight, or it’s placement on your suit. The are descriptions of each quality fabric on our website. Feel free to ask advice from your instructors, or experienced people at your Drop Zone. They will be able to explain the characteristics of different fabrics, and particularly the suit choices for your type of flight and morphology.

Cordura 500gr: powerful/a bit warm/ a bit rigid/resistant
Cordura 1000gr: very powerful/ warm/ very rigid/very resistant
Light cordura 180gr: breathable / lightness/ sensations
Cordura Flex 180gr: breathable / lightness/ sensations / flexible and ideal for very thight fit
Sliding: windstopper / not breathable/ give speed / light/ a bit warm




Markings


Boogie Man offers several methods of marking: Embroidery Digital Printing These two techniques have specific requirements, and different processes. They are not available on all fabrics or all background colours. So it is better to know the advantages offered by each technique before validating the marking of a logo on your model. The customer is solely responsible for the lawful use, or non, of the requested logo. Boogie Man does not claim to control the graphics of its customers, and DISCLAIMS ALL LIABILITY if the client requests the installation of a logo of another brand, protected, or not free of rights. Click here for full details





Payment

Paying and billing


For shipments outside the EU, the order will be charged “excluding VAT”. Taxes and customs duties may be charged to the customer in order to receive the package. The customer must keep abreast the rules governing the “rights and duties” customs in the country of delivery. These rules may vary by country, and Boogie Man shall not be held responsible for additional charges due to local customs regulations that have been charged to the client.




"How to offer a suit?"


In the case of a gift for one of your relatives, we recommend that you contact us as the first step of this process. For a custom suit, taking measurements is unavoidable. This is why we recommend buying a gift voucher of a particular value, or “valid for the purchase of a suit.” We will take care to validate the payment step, discreetly and directly with you.




Gift voucher, discount, and credit note


If you get a discount, via a gift voucher or other means: first confirm the validity of the offer by sending us an e-mail and wait for our answer.
Important: Do not go through one of our distributors to purchase something with a discount or a voucher. Contact us by using the “contact” page via the website. If you wish to use a gift voucher, the original version (not a scan or a photocopy) duly completed with the full name of the winner and the company organizing the event stamp, where the voucher was won, will be claimed. The voucher will be null and void if the expiration date is exceeded! A discount, or gift voucher is applicable on a suit design, but does not include the costs of:
- Marking: embroideries, or graphic printing design
- Rush option
- Shipping costs
Several discounts, offers, or gift vouchers cannot be used cumulatively.





DELIVERY

Production time, delivery, and delivery rates reminder


Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.




Rush options


“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.





TECHNICAL SUPPORT

Production time, delivery, and delivery rates reminder


Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.




Rush options


“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.





EXTRA

Sponsorship


Boogie Man sponsors many athletes and sports worldwide. Many of them are world-class competitors and represent Boogie Man on the podiums of several different sports. Please be aware that we receive many requests for sponsorships, and that our standards are very high to validate the entry of a new athlete within our team. If you want to be part of Team Boogie Man, send us your request by e-mail with your references, number of jumps, number of wind tunnel flight hours, titles won in competitions, coaching experience, etc.




Personal data


Our teams take particular care not to disclose the personal data of its customers. All contact information, e-mail address, payment details and other confidential information will only be used for Boogie Man related business. No personal information will be sold to a third party.





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55 Sand Hill Rd.

Gardiner, NY 12525 USA

845-255-2252

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