Frequently Asked Questions

CONFIGURATOR

Production time, delivery, and delivery rates reminder


Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.




Rush options


“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.





Payment

Production time, delivery, and delivery rates reminder


Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.




Rush options


“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.





DELIVERY

Production time, delivery, and delivery rates reminder


Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.




Rush options


“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.





TECHNICAL SUPPORT

Production time, delivery, and delivery rates reminder


Orders received on Saturdays, Sundays, and bank holidays, will be taken into account on the next working day. The delivery date corresponds to the day the package is sent from our premises, and not the day that it will be received at the chosen address. “Standard” deliveries have estimated delivery times. The Boogie Man team will do everything possible to meet these deadlines but shall not be held liable for failure to meet them. Boogie Man shall not be held responsible for delays due to the carrier, customs, or other contingencies beyond our control.The shipping costs are listed on the Boogie Man website. These costs include shipping and packaging costs (boxes, adhesives, etc.). France shipments are insured by the company TNT. International shipments are usually insured by FedEx and DHL, but Boogie Man reserves the right to use any other provider of their choice without informing their client. A tracking number will always be available to the client on demand. Delivery takes place only on working days. A signed receipt is required to receive the package. Parcels sent by Boogie Man are all traceable with a tracking number.




Rush options


“Rush” delivery options are proposed. They are subject to validation of our team, their availability may vary from one day to another. They will be strictly respected by our team. If the “option rush” is ever delivered late, the entirety of the “rush” option will be reimbursed, or can be converted into a voucher that the customer can use at their discretion. The eventual possibility that a suit must be adjusted will be dissociated from the “rush” option, and shall not in anyway, lead to reimbursment of this option. See “alterations” for more information about this delay.





EXTRA

Sponsorship


Boogie Man sponsors many athletes and sports worldwide. Many of them are world-class competitors and represent Boogie Man on the podiums of several different sports. Please be aware that we receive many requests for sponsorships, and that our standards are very high to validate the entry of a new athlete within our team. If you want to be part of Team Boogie Man, send us your request by e-mail with your references, number of jumps, number of wind tunnel flight hours, titles won in competitions, coaching experience, etc.




Personal data


Our teams take particular care not to disclose the personal data of its customers. All contact information, e-mail address, payment details and other confidential information will only be used for Boogie Man related business. No personal information will be sold to a third party.





Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

845-255-2252

or send us an email to:

admin@theranchproshop.com

Success! Message received.